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Legal requirement from 19 June 2026 · art. 54-bis

The plugin that adds the compliant right-of-withdrawal button to your WooCommerce

From 19 June 2026, under Italian law (D.Lgs 209/2025, art. 54-bis), every eCommerce must offer a digital function to exercise the right of withdrawal online. Recesso Facile is the WooCommerce plugin that adds it to your store in a clear, accessible and traceable way — in just a few minutes.

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Compliant with art. 54‑bis of the Italian Consumer Code · HPOS compatible

The plugin

What Recesso Facile does

It’s not just a button on your home page: Recesso Facile is the plugin that adds, at the key points of your customers’ experience, a fast way to exercise the right of withdrawal.

  • Compliant form

    A form based on the standard withdrawal model, collecting only the necessary data (GDPR).

  • Customers and guests

    Works for registered users and guest buyers, with order verification.

  • Email confirmation

    Automatic confirmation via the WooCommerce email system, with reference, date and time.

  • Management & traceability

    Every request is stored in the dashboard and linked to the order, ready for your processes.

How it works

Compliant in a few clicks

  1. 1 · Install & activate

    Upload the plugin to WordPress/WooCommerce and activate it: no code required.

  2. 2 · Customize

    Choose the visibility level (1‑5 scale), colors, icon, position and the menu where the withdrawal appears.

  3. 3 · Set your terms

    Add the link to your Terms & Conditions, save and your store is compliant.

Everything you need, already included

  • “Ease of withdrawal” scale from 1 to 5
  • Customizable colors, icon and position
  • Select products and quantities to return
  • Automatic confirmation on a durable medium (email)
  • Traceable request archive in the dashboard
  • HPOS compatible · ready for logged‑in users and guests

The law

What the new law changes

Legislative Decree 209/2025, transposing EU Directive 2023/2673, introduces art. 54‑bis of the Italian Consumer Code: for contracts concluded online, consumers must be able to withdraw through a dedicated digital function.

The obligation applies to all distance contracts concluded online with consumers (B2C) and starts on 19 June 2026. It stems from Directive (EU) 2023/2673, transposed in Italy by Legislative Decree 209/2025, and adds to — without replacing — the existing right-of-withdrawal rules of the Italian Consumer Code.

What the law requires

  • Clear

    Plain, unambiguous wording (e.g. “withdraw from the contract here”).

  • Easily accessible

    Visible and reachable, without complex paths or dark patterns.

  • Always available

    Active throughout the entire withdrawal period.

  • Durable confirmation

    Automatic confirmation on a durable medium (email) with date and time.

  • Traceable

    Every request recorded and linked to date, time and order.

How the withdrawal button must work

  • Clear, unambiguous wording, e.g. “Withdraw from the contract here”.
  • Always available and clearly visible throughout the withdrawal period.
  • A form collecting the necessary consumer and order details.
  • An explicit step to confirm the intention to withdraw.
  • An acknowledgement on a durable medium (email) with date and time.

Recesso Facile is a technical tool that helps you comply: it does not replace legal advice on your specific case.

The risks of non‑compliance

  • Possible penalties for non‑compliance or interfaces that hinder the consumer.
  • The withdrawal period can extend from 14 days up to 12 months and 14 days if information is inadequate.
  • Impact on stock, margins, returns and customer support.
  • AGCM fines from €7,500 to €75,000 per violation and, in the most serious cases (unfair commercial practice), up to €10 million.
  • More disputes and support requests when customers can’t find an easy way to withdraw.

Pricing

Simple pricing, no hidden fees

Choose your plan and check out securely. No account required.

Subscription

Annual License

99 € / first year

From year 2: 149 € / year · auto‑renews, cancel anytime

  • Updates and support included
  • All plugin features
  • 1 site (production + staging)
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One-time purchase

Lifetime License

249 € one‑time

No renewals: pay once

  • Updates and support included
  • All plugin features
  • 1 site (production + staging)

Multi‑license

More licenses, more savings

The more licenses you buy, the bigger the per‑license discount. Choose annual or lifetime.

  • 2–4 licenses -24% 75 € / license / year
  • 5–10 licenses -44% 55 € / license / year
  • More than 10 licenses Custom Contact us

From year 2: 115 € / license / year (2–4) · 85 € / license / year (5–10).

First‑year per‑license price, VAT excluded · annual auto‑renewal · one license = one site (production + staging).

Prices exclude VAT. · Secure payment with Stripe · 14‑day returns

FAQ

Frequently asked questions

Do I need an account to buy?

No. Checkout is handled by Stripe secure payment: just your email and payment details, no sign‑up.

Will I get an invoice?

Yes. We collect billing details at checkout and you’ll get an email confirmation; the invoice is issued by DigiBite.

Can I get a refund?

Yes, you can request a return within 14 days of purchase directly from the site, in a few clicks.

How many sites does a license cover?

Each license covers 1 WooCommerce site with 2 activations: one for production and one for staging. You can move it to another site by deactivating it. For more sites, see the multi‑license options or contact us.

Does the license work in staging too?

Yes. In addition to the production site, the license includes one activation for the staging environment of the same site (chosen at activation). The license is tied to the site URL; automatic updates require an active license and, on expiry, the already‑configured withdrawal form keeps working.

Is the withdrawal button really mandatory? From when?

Yes. From 19 June 2026, art. 54-bis of the Italian Consumer Code (introduced by Legislative Decree 209/2025) requires every B2C eCommerce to provide a digital function to exercise withdrawal online. Recesso Facile adds it to your WooCommerce in a compliant way.

What do I risk if I don’t comply?

A missing function can amount to an unfair commercial practice: AGCM fines range from €7,500 to €75,000 per violation and, in the most serious cases, up to €10 million. Also, with inadequate information, the withdrawal period can extend up to 12 months and 14 days.

Is it compatible with HPOS and my theme?

Yes. The plugin is HPOS compatible and relies on the standard WooCommerce checkout and account area, so it works regardless of your theme or page builder.

Can I customize the button’s text, colors and position?

Yes. You can choose a 1–5 visibility scale, colors, icon, position and the menu where the withdrawal appears, while keeping compliant wording.

Does it work for guest buyers too?

Yes. The form works both for registered users and for guest buyers, with order verification.

Does it apply only to physical products or also to services and digital content?

The obligation covers distance contracts concluded online with consumers. Recesso Facile adds the withdrawal function to your WooCommerce orders; for special cases (e.g. some services or digital content) always check with your advisor.

What’s the difference between withdrawal and returns?

Withdrawal is the consumer’s right to change their mind within 14 days; returns (RMA) is the operational handling of goods coming back. Recesso Facile handles the compliant withdrawal function required by law.

Support

Need help?

Fill in the form to get support: provide the email used for the purchase, the license code and describe the issue.

You’ll find it in the plugin settings (format RFW-XXXX-XXXX-XXXX).